21bit Casino Terms & Conditions

These terms and conditions explain the rules for accessing and using 21bit Casino services. Please read them carefully before creating an account, depositing funds or participating in any game. By using the website, you confirm that you understand and agree to these terms, together with any specific rules shown for individual games, promotions or services.

21bit Casino operates under licence no. 0000002 from the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 from the Autonomous Organisation of the Flying of Anjouan in Comoros.

1. General terms and acceptance

These terms apply to your use of the 21bit Casino website, account services, games, payment functions, promotions and related content. They should be read together with any additional rules, notices or conditions displayed on the website. If a specific game, promotion or service has its own terms, those terms will apply to that activity in addition to these general terms.

By accessing the website or using any service, you confirm that you have read and accepted these terms. If you do not agree with them, you must not use the website. We may update these terms from time to time to reflect changes to our services, legal requirements, security practices or operating procedures. The updated version will apply once it is published on the website, unless a different effective date is stated.

You are responsible for checking the current terms before using the website. Continued use after an update means that you accept the revised terms. These terms do not replace any rights or protections that cannot be excluded under applicable Australian consumer law.

Eligibility and lawful use

You must meet the minimum legal age and all other eligibility requirements that apply where you live.
You must only use the website where online gambling is lawful and permitted for you.
You must provide accurate, current and complete information when registering or using your account.
You must not use the website on behalf of another person or allow another person to use your account.
You must not use the website for unlawful activity, fraud, money laundering, collusion or any other improper purpose.
You must follow all applicable laws, game rules, account requirements and security instructions.

2. Accounts, verification and security

Some services may require you to create a personal account. You may generally hold only one account unless we expressly allow otherwise. Account registration details must be truthful and must belong to you. If your circumstances or information change, you should update your details promptly so that account records remain accurate.

We may ask you to verify your identity, age, location, payment method or source of funds. Verification can be required before an account is fully activated, before certain transactions are processed or at other times where checks are necessary. You agree to provide requested information and documents in a timely manner. If verification cannot be completed, access to some or all services may be restricted.

You are responsible for keeping your username, password and other login information confidential. Do not share your credentials or leave your account accessible to others. You should notify us through the available website process if you suspect that your account has been accessed without permission. You are responsible for activity carried out through your account unless the activity resulted from a confirmed security failure for which you are not responsible.

We may suspend, restrict or close an account where we reasonably consider that these terms have been breached, information is inaccurate, verification is incomplete, activity may be unlawful or the security of the website or users may be at risk. Where appropriate and lawful, we may explain the reason for an action and identify any available review process.

Fair play and technical requirements

Games must be played fairly and through the ordinary website or approved software. You must not use bots, automated systems, scripts, exploits, modified software, interrupted connections or other tools intended to gain an improper advantage. Deliberate exploitation of an error or malfunction is not permitted. If a technical error affects a game, transaction or result, we may correct the error and take reasonable steps to restore the position that would have applied without the error.

3. Deposits, withdrawals and wagering

Available payment methods, instructions and any applicable conditions will be shown on the website. You may only use a payment method that you are authorised to use. Deposits must come from an account, card or other method held in your name unless an alternative arrangement has been approved in advance. We may decline, reverse or review a transaction where there are security, verification, legal or payment-processing concerns.

You should check the transaction details before confirming a deposit or other payment. Once a transaction has been submitted, it may not be possible to cancel it. Your bank, payment provider or other intermediary may apply separate fees, processing rules or exchange rates. You are responsible for understanding those external conditions.

Withdrawal requests may be subject to identity checks, account review, payment-method checks and any specific requirements displayed at the time of the request. We may return funds using an approved method linked to your account or request further information before processing a withdrawal. Any balance or transaction review will be handled in accordance with applicable law and our internal procedures.

You must not deposit funds with the intention of using the service for a purpose unrelated to permitted gaming or to disguise the origin or ownership of funds. We may delay, reject or report transactions where required by law or where activity raises reasonable concerns about fraud, financial crime or misuse of the service.

Game results and balances

Game outcomes are determined by the relevant game system and rules. Results recorded by the website will generally be treated as final, subject to investigation of a clear technical fault, security issue or other exceptional circumstance. You should review your balance and transaction history and raise any apparent error through the available support channel as soon as reasonably possible.

4. Promotions, responsible gambling and legal information

Promotions, bonuses, competitions and other offers may be subject to separate promotional terms. Those terms will explain eligibility, timing, qualifying activity, wagering or playthrough requirements, expiry rules, maximum values and any restrictions that apply. You should read the relevant promotional terms before opting in or using an offer. Unless expressly stated otherwise, we may withdraw or amend an offer where this is permitted by law.

Responsible gambling is an important part of using any gambling service. Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose, set a budget before you play and avoid gambling when upset, tired, under the influence of alcohol or affected by other substances.

Use available deposit, spending, wagering or time limits where offered.
Take breaks and keep track of the time and money spent gambling.
Do not chase losses or increase stakes to try to recover money.
Consider self-exclusion or account closure if gambling is no longer enjoyable or controlled.
Seek independent help if gambling is causing financial, personal or emotional difficulties.

We may provide tools, information or account restrictions to support safer gambling. Requests for limits, cooling-off periods, self-exclusion or account closure may affect access to services and may not be reversible until the selected period has ended. You must not attempt to avoid a restriction by opening or using another account.

Privacy, content and liability

Personal information is handled in accordance with the applicable privacy information published on the website. By using the service, you acknowledge that online services can be affected by internet connections, device failures, maintenance, payment-provider issues and other events outside reasonable control. We do not promise that the website will always be available, uninterrupted or free from errors.

Website text, graphics, software, logos and other content belong to, or are used by, the relevant rights holder. You may use the website for personal, lawful purposes only and must not copy, adapt, distribute, interfere with or commercially exploit its content without permission.

To the extent permitted by law, we are not responsible for losses caused by your breach of these terms, misuse of your account, inaccurate information, unauthorised access resulting from your failure to protect credentials, or events outside reasonable control. Nothing in these terms excludes liability or consumer guarantees that cannot lawfully be excluded or limited.

If any part of these terms is found to be invalid or unenforceable, that part will be interpreted or removed only to the extent necessary, and the remaining terms will continue. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are governed by the laws that apply to the relevant service and user, subject to any mandatory rights available under applicable Australian law.

For questions about these terms, account access, payments or responsible gambling tools, please use the contact or support options displayed on the 21bit Casino website. Please retain a copy of these terms and any specific conditions that apply to your activity.