Contact 21bit Casino

Need help with 21bit Casino? Email support@21bitcasino-au.site and provide enough information for the support team to understand your question. The team can assist with common account, payment, technical and responsible gambling enquiries.

21bit Casino operates under licence no. 0000002 from the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 from the Autonomous Organisation of the Flying of Anjouan in Comoros.

How to get in touch

For assistance, send your request by email to support@21bitcasino-au.site. Please use the email address linked to your account where possible, and describe the issue clearly. This helps the team review your request and provide relevant guidance without unnecessary delays.

When contacting support, include your account email or username, a short description of the issue, and screenshots if relevant. Do not include your password or other sensitive security information in your message. If your question concerns a transaction, include the relevant date and any available reference details, but do not send full payment card information.

Common reasons to contact support

Account access, profile details and verification questions
Deposits, withdrawals and other payment enquiries
Questions about bonus terms and conditions
Technical problems with the website or account features
Requests relating to responsible gambling, account breaks or account restrictions

Support usually replies within 24 hours, although response times can vary depending on the nature and complexity of the request. If your issue is not resolved in the first reply, provide any further information requested so it can be reviewed properly.