Privacy Policy

This Privacy Policy explains how 21bit Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other applicable notices.

21bit Casino operates under licence no. 0000002 from the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 from the Autonomous Organisation of the Flying of Anjouan in Comoros.

Information we may collect

To provide an online casino service, 21bit Casino may handle information that identifies you, relates to your account or helps us operate the website safely. The information collected depends on how you use the website, which services you access and what information is needed to meet applicable requirements.

Account and identity information

When you register or maintain an account, we may collect details such as your name, date of birth, contact details, username, account credentials and information about your preferences. We may also collect information you provide when you contact customer support, take part in account checks or communicate with us through the website.

Verification information

We may request documents or other information needed to confirm your identity, age, location or eligibility to use the services. This may include verification documents and information used for customer due diligence, fraud prevention, responsible operation of the account and compliance with legal obligations. Please only provide information that is requested through an appropriate website or support channel.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances and other transactions. Payment details may be processed by payment providers or other service partners. We may receive confirmation and transaction-related information without necessarily receiving or storing all of your full payment credentials. The information available to us depends on the payment method and the provider involved.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session activity and referring website. We may also collect information about how you interact with account features, games and other services. This information helps us maintain security, understand website performance and improve the user experience.

Information from other sources

Where appropriate, we may receive information from verification services, payment providers, fraud-prevention services, technology providers or other parties involved in delivering the services. We may combine this information with information you provide directly, where this is necessary for the purposes described in this Privacy Policy.

How we use information

We use personal information only for purposes connected with operating, securing and improving the services, communicating with players and meeting applicable obligations. Depending on the circumstances, this may include the following:

Creating, administering and maintaining your account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming your identity, age, location and eligibility to use the services.
Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
Detecting, preventing and investigating unauthorised access, suspicious activity, abuse or attempts to misuse the website.
Providing customer support, answering enquiries and resolving complaints or technical issues.
Sending service messages about your account, transactions, security, changes to the website or other information needed to provide the services.
Understanding how the website is used, testing features, fixing errors and improving performance.
Managing responsible gambling tools, account restrictions and other player-protection features where relevant.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and the people who operate or support the services.

Where we rely on consent for a particular use, you may withdraw that consent as described in the data rights section below. Withdrawing consent does not necessarily affect processing that is based on another lawful reason, such as providing the services, preventing fraud or meeting a legal obligation.

Marketing communications

If you have agreed to receive marketing, we may send information about services, promotions or website updates through the communication channels available to us. You can withdraw consent to marketing at any time by contacting support@21bitcasino-au.site. You may also use an unsubscribe option included in a marketing message where one is provided. You may still receive essential service or security communications after opting out of marketing.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account sessions working, support security, measure website performance and understand how visitors use the services. Some cookies may be necessary for core website functions, while others may help us improve features or provide more relevant communications. Cookie information may be linked with technical or usage information where this is needed for the purposes described in this policy.

You can manage or restrict cookies through your browser settings. If you block or delete cookies, some website functions may not work correctly, and you may need to enter information again. Browser controls differ, so refer to your browser’s own help information for instructions.

When information may be shared

Information may be shared with service providers and professional partners that help us operate the website. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support platforms, security and fraud-prevention providers, analytics services and communications providers. These parties should only use information as needed to provide their services or as otherwise permitted.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, respond to a dispute, protect the safety or rights of a person, investigate suspected unlawful activity, enforce website terms or protect the security and integrity of the services. If the website or its operations change, information may be transferred as part of that change, subject to applicable privacy requirements.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, online account or method of transmission is completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account or information has been compromised.

International handling

Some service providers may handle or store information in countries outside Australia. Where information is handled across borders, appropriate steps are intended to be taken to protect it and to support compliance with applicable privacy requirements. The location of processing may vary depending on the services and providers used.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information and withdrawing consent to marketing or another consent-based use.

How to make a request

To exercise your data rights, contact support@21bitcasino-au.site. Please explain the request clearly and provide enough information for us to understand what you are asking for. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect accounts and prevents information from being disclosed to the wrong person.

Access: ask for a copy of personal information held about you, subject to applicable limits and permitted exceptions.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where there is no continuing reason for us to retain or use it.
Withdrawal of marketing consent: ask us to stop using your information for marketing communications.

A request may be limited or refused where permitted or required by applicable requirements. For example, we may need to retain information for security, dispute resolution, fraud prevention, responsible gambling, account administration or legal purposes. Some records must be kept for a period required by law even after an account is closed. If information cannot be deleted immediately, it will be retained only as needed for the relevant purpose and protected in accordance with this policy.

Account closure and retention

Closing an account does not automatically remove every record connected with it. Transaction, verification, communication, security and other account records may need to be retained for legal, operational or dispute-related reasons. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable processes.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website, with the revised date or other notice where appropriate. We encourage you to review this page periodically. If you continue to use the services after an update takes effect, your use will be subject to the updated policy.